goya9 Terms & Conditions

These Terms and Conditions ("Terms") apply to the use of the goya9 platform and all its services. By accessing or using the platform, you are considered to have fully accepted these Terms.

The key terms used in these Terms are defined as follows:

• "Platform" refers to goya9's website, mobile site, and all related services.
• "User" or "Player" refers to any individual registered on the platform.
• "Account" refers to the personal gaming account registered in the user's name.
• "Bonus" refers to promotional credits or rewards provided by goya9.
• "We", "Our" refers to the goya9 operator.

goya9 is a fully digital online gaming platform for players in Bangladesh. These Terms may be updated at any time, and continued use of the platform after any changes will be considered acceptance of the new Terms.

The following eligibility requirements must be met to open an account and use the services at goya9:

• You must be at least 21 years old.
• You must provide accurate and complete personal information.
• Each individual may only operate one account.
• You must play with your own money — using another person's money is prohibited.
• The information provided at registration must be truthful, accurate, and up to date.

After completing the registration process, goya9 may request a copy of a valid ID for identity verification. We reserve the right to limit withdrawals until verification is complete.

If a user provides false information or operates multiple accounts, that account or those accounts may be closed without prior notice and the balance may be forfeited.

You are solely responsible for maintaining the security of your goya9 account. Keep your password and login details confidential and do not share them with anyone.

3.1 Login Security

• Use a strong, unique password.
• Make sure to log out after using a public or shared device.
• If you suspect any unauthorized access to your account, notify our support team immediately.

3.2 Updating Your Information

If your contact details, payment information, or any other account information changes, update it immediately. goya9 will not be responsible for any issues arising from outdated information.

Transferring, selling, or allowing a third party to use your account is strictly prohibited. If such activity is detected, the account will be closed immediately.

All financial transactions on goya9 are conducted in Bangladeshi Taka (৳). Our accepted payment methods are: bKash, Nagad, and Rocket.

4.1 Deposits

• Minimum deposit amount: ৳300 (per method).
• Deposits are generally credited to the account instantly.
• The deposit source must be a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: typically completed within 30 minutes to 3 hours.
• Withdrawals can only be made to a payment method registered in your name.
• Withdrawals may be delayed until identity verification is complete.

For unusual or suspicious transactions, goya9 may request additional information for financial verification. If money laundering or fraudulent activity is detected, the associated funds will be seized.

goya9 offers various bonuses and promotional offers for new and existing players. Each bonus has its own terms and conditions that must be met.

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. Depositing ৳18,000 or more will earn the maximum ৳8,000 bonus, bringing the total balance to ৳26,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x, calculated on the bonus amount only. For example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before withdrawing winnings from the bonus.

• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Bets placed with bonus balance count toward the wagering calculation.
• The expiry of a bonus will be stated in the terms of the relevant offer.
• Multiple bonuses cannot be active at the same time unless specifically stated.

goya9 reserves the right to modify, suspend, or cancel any bonus offer. If evidence of bonus abuse is found, the bonus and associated winnings will be voided.

All games on goya9 are conducted fairly and impartially. The games available on our platform use Random Number Generator (RNG) technology, which makes every outcome completely unbiased.

6.1 Slots & Casino Games

Our slots section features games from leading providers including PG Soft, Pragmatic Play, and JILI. General information on each game's RTP (Return to Player) percentage and volatility is available in the game lobby.

6.2 Live Casino

Live dealer games from world-class providers such as Evolution Gaming and Ezugi are available. These games offer the experience of playing directly with real dealers.

6.3 Sports Betting

Betting is available on a variety of sports including cricket, football, and kabaddi. Detailed information on betting rules and markets is available on the relevant page.

If a game is interrupted mid-session due to a technical issue, goya9 will resolve it according to its policy. The decision of the customer service team on such matters will be considered final.

The following activities are strictly prohibited on goya9, and any such activity detected will result in account closure:

• Operating multiple accounts under the same person's name.
• Creating or operating an account using another person's identity.
• Using bots, automated software, or any systematic strategy to play games.
• Abusing bonuses or applying bonus arbitrage strategies.
• Conducting money laundering or illegal financial activities through an account.
• Attempting to interfere with goya9's systems or security measures.
• Colluding with other players to gain an unfair advantage.
• Deliberately exploiting game errors or bugs.

goya9 places responsible gaming as its highest priority. We believe that gaming is a form of entertainment and should not cause financial hardship in any way.

• Do not bet beyond your means.
• Do not increase your bets to chase losses.
• If gaming is affecting your daily life or financial situation, seek help.
• Use the Self-Exclusion feature if needed.

To learn more about responsible gaming, visit our Responsible Gaming page. If you notice any signs of gaming addiction, contact our support team immediately.

goya9 is committed to protecting minors from gaming. If you believe a minor is using this platform, please let us know.

goya9 takes the privacy of your personal information very seriously. Details on how your information is collected, stored, and used are outlined in our Privacy Policy.

Our platform uses SSL encryption technology, which keeps all your transactions and personal information secure. We do not sell your information to third parties.

In compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, goya9 reserves the right to verify a user's identity when necessary. Some services may be limited until this process is complete.

All content on the goya9 website — logos, designs, text, graphics, software, and other elements — is the intellectual property of goya9 and is protected by copyright law.

• No content of ours may be copied, distributed, or modified without prior permission.
• Unauthorized use of goya9's trademarks or logos is prohibited.
• Content from game providers is owned by the respective provider.

goya9 will not be held liable in the following circumstances:

• If a game or bet is affected due to the user's internet connection being lost.
• If unauthorized access to an account occurs due to the user's own negligence or error.
• If a transaction is delayed due to a delay or error in a third-party payment system.
• For any financial loss resulting from gaming.
• If the service is disrupted due to any cause beyond our control (natural disasters, cyber attacks, etc.).

goya9 always strives to provide a safe and reliable service, though occasional temporary disruptions may occur for technical reasons.

12.1 Voluntary Closure

Any player may request to close their account at any time. Any available balance must be withdrawn before the account is closed.

12.2 Closure by goya9

goya9 may close an account without notice for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Fraudulent or suspicious activity.
• Use of a false identity or information.
• Bonus abuse.
• Violation of gaming rules.

In the event of account termination, any valid balance (excluding bonuses) may be returned after verification. However, any balance obtained through prohibited activity will be forfeited.

goya9 reserves the right to change, amend, or update these Terms and Conditions at any time. An effort will be made to notify users in advance of any significant changes.

Continued use of the platform after changes to the Terms and Conditions have been made will be considered acceptance of the new terms. It is therefore recommended that you visit this page regularly.

The date on which the revised Terms and Conditions take effect will be noted in the "Last Updated" section at the top of this page.

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support is available in both Bengali and English.

Our support team is always ready to answer any of your questions. Our goal is to make your gaming experience at goya9 safe and enjoyable.