goya9's Privacy Policy — Your Data Is Protected

1 Introduction

This Privacy Policy ("Policy") applies to the goya9 platform and website https://goya9.lat. When you register, log in, or use any service on goya9, you are considered to have agreed to the terms of this Policy.

Protecting your privacy is our highest priority. goya9 is committed to providing a safe, transparent, and trustworthy online gaming environment for players in Bangladesh. This Policy explains the purposes for which we collect your personal information, how we store it, and under what circumstances it may be shared with third parties.

2 What Information We Collect

goya9 collects only the information that is essential for providing its services. There are two categories of data collection — (a) information you provide directly, and (b) information collected automatically.

2.1 Information You Provide

• Full name and date of birth (for age verification — only individuals aged 21 or above may register)
• Email address
• Mobile number
• Preferred payment method details (bKash, Nagad, or Rocket account details)
• Password provided at login (stored in encrypted form)
• Information you provide during customer support communications

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Time spent on the site, pages visited, and click data
• Session data collected through cookies and similar tracking technologies
• Gaming activity logs (deposit amounts, bet amounts, win/loss records)

3 Purposes of Data Use

goya9 uses your information only for the following purposes:

• Account management and verification: Confirming your identity and verifying age (21+).
• Service delivery: Processing deposits, withdrawals, and gaming activity.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Responsible gaming: Monitoring unusual gaming behaviour and providing support where needed.
• Customer support: Resolving your questions or complaints promptly.
• Platform improvement: Analysing user experience to improve service quality.
• Communications: Notifying you of policy changes or important updates.

We do not use your information for marketing or for sale to third parties.

4 Data Sharing

goya9 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with organisations providing payment processing (bKash, Nagad, Rocket), technical infrastructure, and cybersecurity services. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Legal Obligations

If goya9 is required to provide information under a court order or a legitimate request from a legal authority, it is obliged to comply with the law. In such situations, we will notify you where legally permitted to do so.

4.3 Fraud Prevention

Information may be shared with relevant authorities when required to prevent money laundering or fraud. In these situations as well, only the minimum necessary information is provided.

5 Data Security Measures

goya9 has implemented industry-standard technical and organisational measures to keep your data secure:

• SSL encryption: All communication between you and the site is protected by 256-bit SSL/TLS encryption, which keeps data transfers hidden from third parties.
• Password hashing: Your password is never stored in plain form — it is converted using a strong cryptographic hashing method.
• Access controls: Only authorised staff have access to your data, and their activity is monitored.
• Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
• Data minimisation: Information that is not required for the service is not collected.

However, transmitting data over the internet is not entirely risk-free. We ensure the highest level of protection, but we also ask you to stay vigilant — in particular, keep your login password confidential and do not share it with others.

6 Cookie Policy

Cookies and similar technologies are used on the goya9 website. A cookie is a small data file stored in your browser that helps remember your session and preferences.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytical cookies: Used to monitor site usage and improve the service.

You can control or refuse cookies through your browser settings. However, disabling certain cookies may mean some features of the site do not work correctly.

7 Data Retention Period

goya9 retains your personal information only for as long as necessary. Specifically:

• Active accounts: All data is retained for the duration the account remains active.
• Closed accounts: Transaction records are retained for a specified period after account closure in accordance with legal and financial record-keeping obligations.
• Customer support communications: Retained for a reasonable period after your issue has been resolved.

Once the retention period ends, data is securely deleted or anonymised.

8 Your Rights

As a goya9 user, you have the following rights regarding your own personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate information.
• Right to erasure: In certain circumstances you may request deletion of your data (however, full deletion may not be possible where legal obligations apply).
• Right to restrict processing: You may request that the use of your data be limited for specific purposes.
• Right to object: You may object to your data being used in a particular way.

To exercise these rights or for any questions, contact us at [email protected].

9 Protection of Minors

goya9's services are strictly for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification steps are taken at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using this platform, please let us know at [email protected].

10 Third-Party Websites

The goya9 website may occasionally reference third-party services. This Policy applies only to goya9's own services. goya9 is not responsible for the privacy policies of third-party websites or services. You are advised to read the privacy policy of any external service before using it.

11 Policy Changes

goya9 reserves the right to update this Privacy Policy at any time. In the case of significant changes:

• The change will be published on this page.
• Registered users will be notified by email where applicable.
• Continued use of the platform after a change is made will be considered acceptance of the updated policy.

The latest version of the policy will always be available at https://goya9.lat/privacy-policy. You are advised to check this page regularly.

12 Contact & Complaints

For any questions or concerns about this Privacy Policy, or to exercise your data rights, contact goya9 through the following:

We will respond to your request as quickly as possible. For formal privacy requests, please write "Privacy Request" in the subject line of your email.